This is the difference between a good idea and the implementation.
People just act differently in "official" topic channels.
It's like when you buy that super secure door lock and the lowest bid handyman bends it while installing because it's such a pain to align correctly and now it's just as vulnerable as any other lock.
yep, also doscoverability is not an issue with Slack. You can find most things with a search, people typically don't go scrolling through a channel to find something.
Slack's search is … okay … but there are any number of times when I have issues finding a thread I was looking at prior.
For all the AI hype that is the current time, search still can't a.) rank the alert bot that is just spamming the alerts channel as "not relevant" when "sorting by relevance" or b.) … find the thread when I use a synonym of an exact word in the thread.
Or the other day I was struggling to find an external channel. I figured it should be easy. But again, I chose a synonym of the name, so miss there, but I though still — by management edict, all of our external channels start with #external-, I'll just pull up all external channels and linear search by eyeball … but management had named this one #ext-…
> search still can't a.) rank the alert bot that is just spamming the alerts channel as "not relevant"
I find "Exclude automations" toggle to be good enough. But we might have very different workspaces, as I usually don't see the point of "sorting by relevance" at all: for my purposes, relevance is almost always better approximated by date than whatever Slack's ML team comes up with.
Yes - not only is Slack search underpowered, but also records management folks are likely to configure pruning of Slack content older than a couple years or so. This is IME less likely to be a problem with wiki pages.
People just act differently in "official" topic channels.
It's like when you buy that super secure door lock and the lowest bid handyman bends it while installing because it's such a pain to align correctly and now it's just as vulnerable as any other lock.